About DentyJet remote dental billing support

What DentyJet does

When you send a request through this site, we pass it to a service partner that provides remote dental billing support. They contact you to learn about your practice, software and payers, then send a written proposal. Nothing is agreed until you accept it.

The work covers the insurance side of the revenue cycle: claim submission and scrubbing, follow-up on open claims, denials and appeals, eligibility and benefits checks, and payment posting. It happens inside your systems, under procedures you approve.

How a dental billing engagement works

1. You describe your practice and the problem through the quote form.
2. A specialist asks for aging totals, a sample of denials and your software details.
3. You receive a written proposal with scope, reporting and terms.
4. A business associate agreement is signed and named accounts are set up.
5. Work starts on an agreed daily and weekly routine, with a regular report.

Who does what

• The dentist decides what treatment was done and which codes describe it, and approves clinical narratives.
• The owner or office manager sets fee schedules and write-off and collection policy, and approves exceptions.
• The billing team submits, follows up, posts and reports, and raises anything that needs a decision.

HIPAA requirements for a dental billing vendor

A dental practice that bills electronically is generally a HIPAA covered entity, and a billing vendor handling patient information for it is a business associate. That means a signed business associate agreement before any access. Practices to ask about:

• Individual logins, never a shared front-desk password.
• Multi-factor authentication on the practice management system, clearinghouse and portals where available.
• No patient data on personal devices, email or personal cloud storage.
• Access removed promptly when someone leaves or the engagement ends.
• A clear process for reporting a suspected breach to the practice.

Questions to ask any dental billing provider

• Which practice management systems and clearinghouses does the team already work in?
• What does the weekly report show, and who reviews it with you?
• How are claims near a timely filing limit flagged?
• What happens to your data and access if the engagement ends?

What this site is not

We are not a dental practice, payer, coding authority or law firm. These pages describe common billing workflows so you can plan and ask good questions. They are not legal, coding or compliance advice.

About DentyJet: questions